Cybernet AI Support Agent
Your first step to smarter, faster customer support.
AI Support Agent
Think of an AI agent as a digital teammate that: Tags incoming WhatsApp messages by urgency - Syncs order data from Google Forms into your CRM - Summarizes Zoom calls and pushes next steps into Slack These aren’t futuristic dreams. These are real tools in a real setting. Our Agent Pack™ is designed to help SMEs test AI with low-risk, high-clarity sprints.
The AI Support Agent is a 3-month project designed to test how AI can handle repetitive customer support questions.
Using retrieval-augmented generation (RAG), the bot learns from your existing FAQs, SOPs, and support history to give accurate, grounded answers.
What you get
Feedback Tools
Thumbs up/down & comments for continuous improvement
System Logs
Track queries, responses, and feedback
Project Report
Summary of results, strengths, and next-step recommendations
What It Can Do (Project Scope)
✅ Understand vague questions & give clear answers
✅ Pull answers from your historical knowledge base
✅ Show grounded, explainable responses
✅ Capture feedback for improvements
❌ Not included (yet): multi-language, public deployment, live agent handover
📅 Timeline (3 Months)
- Weeks 1–2 – Setup & planning
- Weeks 3–4 – Ingest support documents
- Weeks 5–6 – Build RAG pipeline (retrieval + generation)
- Weeks 7–8 – Build chat UI + feedback tools
- Weeks 9–10 – Internal testing & iteration
- Weeks 11–12 – Project report & recommendations
Investment
Estimated cost: RM 18,200
Covers team, hosting, AI usage, and tools
What’s Next After the project?
➡ Multi-language support
➡ Public channel integration (WhatsApp, email, etc.)
➡ Human escalation for unresolved queries
➡ LLM fine-tuning using pilot data